This will be covered in the service agreement, in particular for NDIS participants. If you need to cancel your appointment please contact Peter at least 24 hours prior. A “no show” will be viewed as an appointment.
As a participant of Challenging Minds, you have the right to;
- Be respected for my individual human worth
- Not to be judged or discriminated against for my life choices
- Be free of abuse, neglect, violence and preventable injury
- To be treated in a courtesy and respectful way
- To have every opportunity to express my needs and to be able to highlight when I feel the support I receive is no longer suitable
- To be informed about a range of services outside of all mind body in a way that supports my choice and control
- Influence my own decision making
- To have access to my personal information
- To seek and appoint an advocate
- To know I am able to make a complaint without fear of retribution
- Privacy and confidentiality of my personal information
- To be able to withdraw my consent to share information which whom ever, when ever
- To have my cultural heritage recognised and supported and links to my family, culture and community fostered
- Complain or seek a review about actual, perceived restrictive practices to an external body
As a participant of Challenging Minds, it is your responsibility to;
- Provide feedback on the service you receive to assist in you getting the best possible service
- Respecting others who may either support you or be part of the service
- Inform staff if you are unable to make the appointment so alternate arrangements can be made and your appointment potentially offered to someone else
- Participate in the support in a non-violent or aggressive way
- Not to attend an appointment substance affected